*IT Technical Analyst | Full-time*
Apply your exceptional skills as *IT Tech Support*, where you will implement preventative maintenance, trouble shooting and resource management programs in support of a safe and welcoming environment for Colleagues, guests and visitors.
*What is in it for you:*
* Generous Health Package
* 401(k)
* Employee benefit card offering discounted rates in Accor worldwide for you and your family
* Learning programs through our Academies designed to sharpen your skills
* Ability to make a difference through our Corporate Social Responsibility activities
* Career development opportunities with national and international promotion opportunities
*What you will be doing:*
* Provide day to day support to operations for property based technology
* Prioritize, troubleshoot and resolve any IT related Helpdesk tickets
* Ensure that user problems are addressed and aligned with current Service Level Agreement
* Monitor the data integrity of our recovery system (daily tape backup and virus protection)
* Carry out duties in compliance with Fairmont Hotels Technology Policies and Procedures
* Provide training/guidance to colleagues on IT escalation path/troubleshooting tips
* Contribute to Technology Services knowledge base, implement and support best practices
* Recommend improvements on established incident management processes
* Assist in developing and maintaining a Disaster Recovery Process
* Liaise with software/hardware vendors on a regular basis to remain current with technology changes
* Assist the IT Manager in project management for all technology projects and Corporate IT resources
* Assist and support the hotel’s IT standards implementation guidelines
* Assist IT Manager in fiscal responsibility by adhering to set budgetary guidelines
* Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests – internal or external.
* Focus attention on guest needs, remaining calm and courteous at all times.
*Your experience and skills include:*
*Education*
* High School diploma or equivalent or vocational training
*Experience*
* Two years’ IT Systems experience required
* Understanding of TCP/IP networks, Windows 10, Windows Server 2012 – 2019
* Cisco application knowledge is an asset
* Requires clerical/administrative experience in a fast paced environment involving multi-tasking, attention to detail, and customer service
* Excellent communication and organizational skills
*Your team and working environment:*
Fairmont Kea Lani is Hawaii’s only all-suite and villa luxury resort.
Nestled on the pristine white sands of Wailea’s Polo Beach, this award-winning oceanfront paradise redefines luxury with a state-of-the-art spa, island inspired cuisine and authentic culture.
Experience a distinct spirit of aloha and genuine island hospitality that creates one of a kind experiences for each and every guest.
All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA).
This Position does not offer sponsorship of Work Visas.
Resumes submitted that cannot fulfill these requirements will not be considered.
*Our commitment to Diversity & Inclusion:*
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
*Why work for Accor?*
We are far more than a worldwide leader.
We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.
accor.
com/
Do what you love, care for the world, dare to challenge the status quo! *#BELIMITLESS*
Job Type: Full-time
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Referral program
* Vision insurance
Experience level:
* 2 years
Schedule:
* 8 hour shift
* Day shift
* Every weekend
* Weekdays
Experience:
* IT: 2 years (Required)
Shift availability:
* Day Shift (Required)
Work Location: In person
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