Manager of WIOA Program

Job Title: Program Coordinator (WIOA Program) Location: Honolulu, Hawaii Schedule: Full Time.
Core hours are between 7:45am and 4:30pm, Monday to Friday.
Evening and weekend hours may be required as needed for the demands of the job.
Travel may be required.
Compensation: Based on experience with competitive benefits package Summary: As the Program Coordinator for our Career Services, you will be responsible supervising and coordinating activities of the Career Services Programs (ECSFI, ECSRI, ECSLIP, OHA Career Pathways) and Immigrant Resource Center to assure the implementation of a high quality program that meets all applicable requirements and contract goals.
You will also directly supervise designated programs and staff.
May additionally, provide safety and office oversight to other staff which may include joint office locations that share space.
Essential Duties: Assigns caseloads and related duties.
Coordinates activities of staff in providing employment and case management services to assist program participants in obtaining gainful employment.
Assures that all aspects of the program's contractual requirements are met, including but not limited to the followings: Maintains accurate and complete documentation for program participant tracking, reporting, milestone achievement, and billing purposes.
Submits accurate billing on a monthly basis by the prescribed deadlines.
Coordinate activities so programs meet enrollment and milestone achievement goals to ensure sustainability of the programs.
Develops and reviews training curriculum on a regular basis to make sure training programs are competitive and current.
Develops external relationships through business engagement and collaborating with other community resources and training providers.
Counsels participants individually or in groups as planned or on an as needed basis, and in emergencies.
Provides case management and support services for participants as needed.
Supervises all program staff.
Assists staff members in analyzing operational and training problems and in meeting the goals of the program.
Reviews all client case records, individual plans, and goals on a regular basis to ensure quality of service and implementation of plans are met.
Conducts monthly and quarterly audits of program documentation as prescribed by agency and program policy and procedure.
Evaluates performance of staff on an on-going basis and recommends indicated action.
Trains new employees in areas such as agency policy, department procedures, and agency or government regulations.
Provides in-service training for employees in areas such as new policies, procedures, and regulations.
Conducts and/or directs staff development programs.
Participates in developing and implementing agency policies.
Analyzes program performance and makes recommendations for program improvements to supervisor.
Represents agency in community, interagency activities and with funding sources.
Develops and maintains partnerships with community agencies to facilitate in the coordination and provision of services to assist clients with their employment and training goals.
Prepares and completes internal and external reports as required by the agency and/or funders.
Verifies that data is correct and submits to supervisor and program specialist in a timely manner.
Ability to deal effectively with difficult and on occasion, irate participants.
Demonstrates ability to deescalate individuals with tact and understanding.
Responsible for accessibility reports, outcome management reports, satisfaction surveys, and meeting CARF accreditation standards.
Monitors budget to stay within program and operational guidelines.
Provides experienced and competent leadership in carrying out the policies and procedures of the agency and the program through interagency and interoffice teamwork.
Ensures supervisor is briefed and advised of program and staffing issues and concerns.
Works on projects or tasks assigned by supervisor for the improvement and enhancement of program quality and outcomes.
Participate in and support agency initiatives or events such as Goodwill Goes Glam, VITA, and Financial Literacy training.
Communicates professionally with supervisors, coworkers, program participants, State reps, and other stakeholders involved in service provision.
Develops positive relationships and resolves any conflicts professionally and expeditiously.
Understands and supports implementation of concepts related to self-determination for consumer.
Conducts work in a safe and responsible manner, utilizing protective clothing and/or equipment when appropriate.
Complies with all safety standards.
Responsible for awareness of and adherence to all company and safety policies and procedures.
Ensures that client confidentiality is maintained in accordance with contract, State, and Federal law including HIPAA.
Minimum Qualifications: Bachelor’s Degree (preferred) and/or Two to four years’ of management experience, preferably at a community service organization, or Equivalent combination of experience and education Proficiency in Microsoft Word, PowerPoint, Excel and Outlook Supervisory experience preferred Ability to effectively present information to top management, public groups, and/or boards of directors Valid driver’s license Access to an insured vehicle At Goodwill Hawaii our mission is simple, yet powerful, we help people with employment barriers reach their full potential and become self-sufficient.
We are the third largest non-profit agency in Hawaii and our motivation is sustaining Hawaii’s community through the power of work.
We service over 11,000 people and last year placed over 1,500 people into employment, resulting in $24 million in annual wages earned as a result of these job placements.
Join the Goodwill Hawaii family and help strengthen our Hawaii community, one job at a time.
Goodwill Hawaii participates in E-Verify and is committed to fully complying with all Equal Opportunity Employment and Affirmative Action laws and regulations.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, including gender identity or expression, sexual orientation, national origin, citizenship, ancestry, age, marital status, genetic information, domestic or sexual violence victim status, disability, protected veteran status or any other status protected by federal, state or local law.
We also foster a drug-free work environment.