Community Manager (Kihei)

A Community Manager I is responsible for providing the overall supervision of a portfolio of community associations.
The Community Manager I interacts with internal and external customers including homeowners, vendors, board members and committee members, as well as Associa staff.
Essential Duties and Responsibilities • *Must be able to perform in office tasks.
• Ability to commute and attend in person board meetings, perform inspections, conduct walk-throughs and community events as needed and per the management agreement.
• Ability to prepare agendas, update management reports, and compile documents and copies for Board meeting packages.
• Ability to prepare annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arrange bulk mailing of same within the time frames set by state statute or governing documents.
• Ability to update homeowner and association information in C3 and shared files.
• Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities.
• Ability to coordinate and/or oversee inspection of building facilities and/or common area and arrange appropriate follow up actions as required.
• Ability to supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.
• Ability to act as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
• Ability to perform/direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
• Ability to ensure Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc.
• Ability to review monthly financial reports and ensure management summary is submitted to the association Board of Directors.
• Ability to provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.
• Ability to keep workspaces organized and maintained.
• Ability to interpret verbal and/or written instructions at a proficient level.
• Ability to self-motivate, be proactive, detail oriented and successfully function as part of a team.
• Knowledge of company policies, procedures, and forms • Partner with multiple stakeholders, for example assistant community managers, vendors, peers, clients.
• Must be able to work effectively with others in person and in group setting • Must be able to prioritize, manage time, and meet deadlines.
• Must be able to communicate effectively and professionally on phone, email, and in-person.
• Must be able to operate general office equipment (copier, fax, phone systems, etc.
).
Other Duties and Responsibilities • Oversee ARB (Architectural Review Board) application processing and perform on-site community inspections as necessary.
• Monitor corporate and client delinquency rates and collections process for account portfolio.
• Prepare Board packages according to established time frames.
• Ensure Board of Directors is aware of legal actions involving the Association.
• Maintain unit and contract files relating to the operations of the Association.
• Responsible for maintenance of C3 data base, including updating resident information.
• Responsible for routine and special project vendor management including procurement as well as performance evaluation as contracted.
• Responsible for oversight of Associa staff as contract provides.
• Oversee the AP process in accordance with Associa home office processes and procedures.
• Other duties as assigned.
Knowledge and Skills • Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.
) at a proficient level.
• Knowledge of communities/property/real estate and homeowners associations.
• Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.
) at a proficient level.
• Knowledge of conflict resolution techniques at a proficient level.
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
Education and Experience • Bachelor's Degree Preferred • Community Association Experience preferred but not required