VIP MANAGER

Summary Andaz Maui at Wailea is the first resort for the Andaz brand.
Situated on Maui’s premier southwestern coastline, the 15-acre beachfront resort is located along Mokapu Beach in Wailea, one of the most sought after leisure and resort destinations in the world.
The luxury resort community of Wailea includes a 1.
2 mile-long oceanfront beach path connecting five crescent-shaped, golden-sand beaches, a premier shopping center and distinguished restaurants.
Andaz Maui at Wailea Resort’s oceanfront, residential-style beach villas range from 1,800 to 4,000 square feet, and offer a secluded hideaway, just steps from the sands of Mokapu Beach.
With the ocean as their backdrop, guests entertain on their own outdoor lanai, and enjoy the visual aesthetics of mid-century modern and traditional waves of balance and harmony.
Andaz Maui at Wailea Resort is seeking an experienced professional to oversee the resort and villa experience for our most discerning guests.
The VIP Experience Manager will exceed guest expectations from the moment of reservation, through to the moment they leave the island.
The Experience Manager will initiate and manage the VIP experience for the resort.
This person will manage the guest experience, to execute the highest level of service consistent with the strategic plan and vision for the department, the division, and resort.
The Manager delegates work to achieve maximum efficiency, and are responsible for scheduling and managing tasks for the VIP guests.
The experience manager will develop and improve a database of information on our guests to effectively exceed every expectation and ensure return visits.
The Experience Manager will continually develop new ways to cater the guest experience to their preferences.
The experience manager will handle all operational needs for the Villas & Residences throughout the resort.
This includes managing ongoing owner relationships, owner questions and concerns related to rental program, owner inventory, and reservations.
The experience manager will play an integral role on the Management team, as the key liaison for all owner and VIP guest experiences.
They will Interact and communicate with key Andaz departments on the integration of services provided to VIP's and owners.
The Experience Manager will utilize their luxury concierge, butler, or VIP experience to ensure that their team is delivering appropriate and timely service.
Creates and implements Service Standards and Policies and manages the delivery and measurement of guest service within Experience department consistent with the company’s core service standards and brand attributes.
Provides input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure a competitive position and in anticipation of changing customer needs within the dynamic hospitality environment.
Manages Human Resources responsibilities to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and associate satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements.
Manages all owner and repeat VIP guest communications in relation to yearly communication and marketing plan, to include both print and electronic forms of communication.
Oversees the daily execution and distribution of departmental reports (call volume, forecasting, owner/guest spend, owner/guest opportunities) to ensure accuracy and completeness.
Works closely with Director of Rooms in the development of all individuals interacting with VIP guests in regards to consistency, training, writing skills and overall departmental standards and policies.
Controls labor costs through forecasting of business volume Assists in the formulation and justification of the departmental budget and provides supporting documentation for new programs and expenditures.
Monitors existing standard operating procedures and develop new innovative strategies to ensure maximum efficiency.
Assist with competitive research in regards to rates, sales of other villas, condos, condo-hotels, and other competitive operations.
Hyatt has redefined the hotel experience that reflects the Hindi meaning of "Andaz, personal style".
Local inspirations, simplified luxuries, uncompromised service and leading edge design all create the Andaz concept which is growing worldwide.
Hyatt is a place where high expectations aren't just met-they're exceeded.
It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.
It's a place where career opportunities are as unlimited as your imagination.
Discover your place to shine in our warm, respectful, and inclusive culture.
This is not your typical career opportunity.
This is the Hyatt Touch.
Qualifications 3+ years recent Hotel Operations or Property Management experience required.
Previous experience managing others required.
At least 1 year luxury service experience required.
Minimum of two years previous front office or guest service supervisory experience preferred Les Clefs d’Or Concierge preferred Must possess the ability to maintain confidentiality of sensitive information and establish/maintain effective working relationships with staff and management.
Must possess strong leadership qualities, sound judgment, and superior decision-making and problem-solving skills.
Must possess the ability to perform a myriad of duties with extreme care and attention to detail.
A true desire to satisfy the needs of others in a fast paced environment Refined verbal and written communication skills Ability to work a flexible schedule Must have a valid Driver’s License