Property Details:
The Grand Wailea allows guests to discover a reimagined retreat shaped by nature and inspired by culture.
The Grand Wailea offers a captivating fusion of tranquil escape and unrestrained delight, harmoniously crafted into every facet of your visit.
Experience recent enhancements from our multi-faceted revitalization, which bring a fresh, modern interpretation of Hawai‘i to the resort - all while retaining the unique character and rich heritage that distinguish Grand Wailea as Maui's premier luxury beachfront destination.
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What will I be doing?
A General Manager is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Specifically, you would be responsible for performing the following tasks to the highest standards:
Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
Ensure guest and team member satisfaction
Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
Recruit, interview and train team members
Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
Serve as primary liaison with hotel owners and corporate entities
What are we looking for?
Basic Qualifications:
A minimum of 2 years of Hotel Manager, Executive Committee or equivalent experience at a full-service hotel with 500+ rooms
Experience managing $125M or greater in operating revenue
Resort property experience inclusive of resort programs, recreational activities and spa
Results-oriented and thoughtful leadership, with proven success in driving engagement and a demonstrated track record in recruiting energizing, guiding, motivating, and managing a highly skilled team
Preferred Qualifications:
Luxury experience
Union partnership experience
Exceptional people leadership skills coupled with strong communication and business/financial acumen
Hilton brand experience
Since being founded in 1919, Hilton has been a leader in the hospitality industry.
Today, Hilton remains a beacon of innovation, quality, and success.
This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.
Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its.
Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.
And, our amazing Team Members are at the heart of it all!