*Title: Customer Service Advocate (Call Center)*
*Experience: 1 year customer service - high volume call environment*
*Location: Hawaii - must live in HI, work remotely*
*Duration: Contract to hire 03+ months (potential to extend & convert to fulltime)*
*Pay: $19.
00/ hr.
*
*Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location)*
*Job Description: Position Purpose:*
Serves as the first-line advocate who focuses on resolving inquiries, issues, or concerns for members and/or providers.
Leverages a variety of communication channels to provide members and/or providers with timely, accurate, and personalized support on routine complaints.
Previously known as Customer Service Representative or Call Center Representative.
*Education/Experience:*
Entry-level position typically requiring little or no previous experience.
Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.
Experience interacting and multitasking using multiple systems and programs simultaneously preferred.
Responsibilities: Receives and responds to routine member and/or provider inquiries, requests and/or concerns in an accurate and timely manner
Mitigates and prevents complaints from being escalated to resolve in initial contact.
Serves as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns
Resolves basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution
Maintains performance and quality standards based on established contact center metrics
Provides customer service in a high pace contact center environment over the phone, via live chats and emails
Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications
Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance
Performs other duties as assigned
Complies with all policies and standards
Comments for Vendors: Preferably with customer service/call center background in the health plan/health care industry.
Thank you!
Pooja Gaikwad
*Sr.
Executive Resourcing*
*M: 478-341-4595*
Spark the future
*GenSpark* is a division of *Pyramid Consulting, Inc*
Job Type: Full-time
Salary: $18.
00 - $19.
00 per hour
Benefits:
* 401(k)
* Dental insurance
* Flexible schedule
* Health insurance
* Vision insurance
* Work from home
Experience level:
* 1 year
Shift:
* Day shift
Weekly day range:
* Monday to Friday
Work setting:
* Call center
* In-person
Work Location: In person
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