Disaster Operations Coach/Coordinator-Hawaii

Position Overview: Operation HOPE is dedicated to financial dignity and inclusion.
We equip individuals and small business owners with financial tools and education to secure a better future—coaching them through their personal aspirations and life’s challenges and facilitating their journey to financial independence.
Operation HOPE is currently seeking a Disaster Operations Coach/Coordinator [DOC] reporting to the Director of Disaster Operations.
This position is responsible for delivering HOPE Inside Disaster program services and tools directly to residents and businesses by supporting the organization’s mission.
HOPE DOCs work closely with public, private and government entities to build more resilient communities by improving access to information and resources critical to strengthening economic development.
Moreover, the DOC will work to build and foster partnerships and economic recovery in the Maui and Oahu area and deliver HOPE disaster financial service throughout the West Coastal region.
The DOC will also support and organize the activities of HOPE Inside Disaster, manage operational aspects of the HOPE Inside Disaster program – including conducting financial disaster preparedness trainings & seminars, collecting preparedness data, supporting clients by facilitating the delivery of Operation HOPE’s preparedness products and services, and by serving as a community resource for Operation HOPE in Hawaii and the West Coast region.
General Description of Duties and Responsibilities This position is an external-facing (clients/partners) position strategically responsible for supporting Operation HOPE’s Disaster Program Operations leadership team (Director and Senior Director of Disaster Operations) with deliverables including assisting with the development of new processes, preparation for partnership/implementation meetings, client service surveys, coordinating community disaster preparedness events, coaching/consultation support and other duties as assigned.
• Reports to and coordinates with the Director of Disaster Operations.
• Stewards a strong culture based on the organization’s core values, principles and reflective of our commitment to diversity and inclusiveness.
• Actively participate with Operation HOPE team members & leadership to achieve annual performance goals aligned with the strategic plan.
• Work with residents and businesses to ensure that critical financial preparedness and recovery needs are identified and streamline recovery efforts.
• Provide 1-1 guidance, resource assistance and direct services in the following areas: - Submit FEMA/SBA claims and appeals, if applicable - Submit Insurance claims, if applicable - Connect with ARC/FEMA/SBA/VOAD & other agencies for assistance with specific needs.
- Help clients develop a ‘plan of action’ for financial restoration of their lives.
- Assist clients to secure deferred payment plans with their creditors (rent, mortgage, car payments, utilities, and other installment debts) • Serve as a partner/resource to external partners during disaster preparedness and recovery activities.
• Attend and participate in external partner/community meetings – as needed.
• Collaborate with internal departments (Accounting, Research, Volunteers, Marketing and Partnerships/Development) to ensure all efforts on behalf of Program Operations follow internal processes and procedures.
• Serve as an additional resource for directors, team members and partners.
• Attend weekly staff calls/ take notes and ensure task follow-ups are complete.
• Track client data and report progress in Dynamics.
Qualifications • Bachelor’s Degree or equivalent experience.
• Experience or demonstrated knowledge of basic emergency management processes, program/project management or financial planning is a plus.
• Ability to acquire and apply new information quickly and reliably.
• Have a solid understanding of the target population’s culture.
• Operates with an elevated level of personal responsibility.
• Proven ability to inspire and motivate others in support of the organization’s vision and mission.
• Must be able to collaborate with teams across various geographic locations.
• Unwavering commitment to quality programs and data-driven program evaluation.
• Ability to work both independently and as part of a team.
• Meticulous, organized, excellent written and verbal communication skills.
• Commitment to adapting and delivering Operation HOPE’s mission and the program goals.
Skills • Microsoft Power BI, PowerPoint • Microsoft Excel • 1-1 coaching and counseling experience • CRM Management (Microsoft Dynamics) • Administrative: taking notes, follow up with tasks from meetings • Strong public speaking and communication skills • Ability to grasp, understand and communicate complex financial and economic data.
• Ability and willingness to quickly process large volumes of new information.
Physical Demands and Work Environment • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Light physical effort equals frequent lifting or moving of lightweight materials.
• Regularly required to sit or stand, bend and reach.
• Generally, works in an office environment but may occasionally be required to perform job duties outside of the typical office setting.
• The position requires some travel to fulfill responsibilities (less than 25%).
EEO Statement Operation HOPE is an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
DEPARTMENT: Program Operations ACCOUNTABILITY: Vice President of Program Operations /Lance Triggs SUPERVISORY RESPONSIBILITIES: Directors of Program Operations