Office Coordinator

The *Office Coordinator* is typically the first person a client, potential client, or visitor interacts with at our office.
In addition to keeping the office running smoothly, they are the public face of the office and local operations.
This role is critical to building public trust in the work that we do on behalf of those who have been harmed and contributing to the conversion of potential clients into actual clients.
The successful candidate must be highly empathetic, with strong social skills and the ability to communicate clearly, concisely, and professionally.
*Duties & Responsibilities* * Welcomes and assists visitors in a friendly and professional manner.
* Answers incoming calls and emails from internal staff and clients, including documenting each interaction with a client in the database and updating a client’s file as needed.
* Updates the lead acquisition or case management database with new information.
* Completes Call Projects i.
e.
, return missed phone calls, receive/request additional information as needed.
* Provides leads or clients with updates and answers general questions.
* Maintains organization of filing systems (online and hard-copy) and document station, including legal documents and supporting documentation.
* Manages calendar and appointment system.
* Provides general office support and monitors office supplies inventory and place orders.
* Ensures office maintenance and upkeep are being handled in accordance with established frequency and standards (i.
e break, storage, and equipment rooms, documentation station, and restrooms).
* Supports Community Outreach and Ground Operations as needed such as community events, 1:1 appointments, collection of documents, and updating of client’s files.
* Performs other duties as required/assigned.
*Required Qualifications* * High School Diploma or GED.
* 2+ years of administrative or customer service experience.
* Excellent communication and interpersonal skills.
* Friendly, service-oriented personality.
* Capable of building and maintaining strong relationships.
* Concise and empathetic oral and written communication.
* Strong ability to actively listen to understand, not respond.
* Able to act with integrity, professionalism, and confidentiality.
* Compassion and understanding for people in crisis.
* Detail oriented.
* Proficient in Google Workspace applications.
*Skills & Abilities* * Strong organizational and time management skills.
* Reliable with patience and professionalism.
* Problem solver.
* Forward thinker.
* Team player.
* Flexibility and willingness to learn.
* Continues to challenge the status quo.
* Ability to work in a fast-paced and sometimes stressful service environment.
*Physical Requirements* * Frequent need for oral, written, and auditory communication.
* Occasional need to lift at least 20 pounds.
* Ability to sit and stand for long periods of time.
* Frequent repetitive hand and wrist motions.
_*This position is based in-office in Kahului, HI.
Relocation assistance is not available for this position.
*_ _This position description should not be construed to imply that these requirements are the exclusive standards of the position.
Incumbents will follow any other instructions, and perform any other related duties as may be required.
Strategic Campaign Sourcing LLC has the right to revise this position description at any time.
_ _Strategic Campaign Sourcing LLC is an equal opportunity employer.
_ _If you need an accommodation during the application process due to a disability, please contact us at talent@perfectedclaims.
com or you may call us at 340-423-7199 and ask for Human Resources.
_ Job Type: Full-time Pay: $18.
00 - $24.
00 per hour Expected hours: 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible spending account * Health insurance * Life insurance * Paid time off * Vision insurance Ability to Relocate: * Kahului, HI 96732: Relocate before starting work (Required) Work Location: In person